Q. How much will it cost to ship my order?
A. The cost will depend on how many items you order and how soon you need them. Once you have collected all of the item you want to purchase and have put them in you cart, click on the “Check out” button. You will come to a page that has a drop down menu with shipping methods and prices. Select the one that fits your needs. If what you see displeases you, you may abandon your cart should you decide not to purchase. Don’t worry. We will still love you… Only a little bit less than we used to.
Q. Do you ship internationally?
A. Yes, we do. You can select from a drop down menu with shipping methods and costs once you have clicked “Check out” after filling your shopping cart.
Q. Do you ship to APO boxes?
A. But, of course! The US Postal Service will deliver to the Military Post Office who will deliver the package to your Military location. No matter where you are stationed, we can keep your future Officer fully supplied.
Q. When can I expect my order to ship?
A. If you select Federal Express as the carrier and you place your order before 2pm PST, it can ship the same day. If you select USPS as your carrier, your order will not be shipped for 24 hours. Please note that orders are shipped Monday through Friday. We are also unable to ship on Holidays. We have families we like to spend time with as well.
Q. What types of payments do you accept?
A. Visa, MasterCard, Discover, American Express, PayPal and Telecheck
Q. Is your site secure?
A. Yes! That little lock in the corner next to our website address or the “HTTPS” that is a part of our URL designates that our site is secure.
Q. When will I be charged for my order?
A. Your credit card will be charged when your order is ready to be shipped. If you have one or more items that are back ordered, you will not be charged until those items are ready to be shipped to you.
Q. Can I cancel my order before it ships?
A. How quickly can you get to the phone? Since we process orders within hours of your order being placed, you will need to call 213-640-7181, or use Live Chat online, so staff can check the real-time status of your order to let you know if it can be canceled. The best time to accidently place an order is over the weekend when we do not process orders. Adjust your schedule accordingly.
Q. Can I modify my order before it ships?
A. You can if you are fast enough! Since we process orders within hours of your order being placed, you will need to call 213-640-7181, or use Live Chat online, so staff can check the real-time status of your order to let you know if any items can be added or removed from your order.
Q. What does it mean when it says an item is “Back Ordered”?
A. Back ordered means that it is out of stock. However, we anticipate getting more from the manufacturer soon. Give us a call at 213-640-7181 to check when we expect to receive that item. You can also choose to split your order. You will not be charged extra shipping for splitting the order.
Q. Do you offer gift wrap?
A. But, of course. We would love to wrap your presents. Select “Gift Wrap” when you check out.
Q. Can I include a gift message with my order?
A. You can add one (or more) gift messages to your order. During check-out, when you see the box marked “Is this a gift?” select YES! You will then be able to type in a gift message and designate which toys go to that recipient. If you have more than one gift message, simply save the first one, then add another.
Q. Do you offer discounts to teachers & schools?
A. Yes, we do! We love both teachers and schools! If you are an educator, including after-school programs, or a school, you can receive 10% off every purchase you make. Call us for a Coupon Code at 213-640-7181.
Q. What is your return policy?
A. You can see our full return policy on our Shipping/Return Policy page.
Q. What do I need to know before I start the return process?
A. You need your order number and access to a printer.
Q. How long do I have to return an item?
A. All returns must be made within 10 days of purchase.
Q. I need to return an opened item that was received broken.
A. Please call us at 213-640-7181. Once you have described the damage to us, we can assist with a replacement. Please save the box and all packaging materials as a claim with USPS or Fed Ex may be required.
Q. My child opened the item, played with it and didn’t like it.
A. We want your child to love what they have received from us. Please call us for return instructions at 213-640-7181. We will be happy to offer store credit or help you find another item for which you can exchange. We do need for you to return the item within 10 days of delivery. Once we receive your returned item, we will ship your exchange. However, we cannot offer refund or reimbursement on shipping for returned items.
Q. I would like to return an item, but haven’t open it yet.
A. You can return the new, unopened item for a full refund if we receive the item within 10 days of delivery of the order. Sadly, we cannot offer a refund or reimbursement on the shipping. Make sure that you track and purchase insurance for the item you are returning when shipping. If the item arrives damaged or does not arrive at all, we cannot issue the refund. A refund will be issued once we receive the item in good order. We will issue the refund on the same credit card that you provided when you purchased it.
Q. Can I return or exchange a gift without the purchaser knowing?
A. Mum’s the word. Give us a call at 213-640-7181 so we can look up the original order and advise you on how to proceed.
Q. How should I package my return?
A. If possible, please use the original box and packing materials we used to ship to you. This helps ensure that the item is not damaged during return shipping. However, if the original package was damaged during shipping, please put the returning item into an appropriate-sized shipping box.
Q. When can I expect my return to be processed?
A. Most returns are processed within 3-5 business days after we receive the return.
Q. Will I be charged shipping for my return?
A. At this juncture, we are unable to pay for the return of your items unless they were damaged or defective. Give us a call at 213-640-7181 to let us know about the issue and we can let you know what to do in this case.
Q. What is the benefit of having an account?
A. When you create an account with Adventuretown Toy Emporium, you won’t have to enter in your information every time you want to order. Just plug in your email address and password and you’re ready to go. In addition, you have the option to be on our mailing list that is full of delightful tidbits, nuggets of wisdom, super secret sneak peeks of future items and a sale or two.
Q. Why do you need my phone number to create an account?
A. We need your phone number so we can maintain compliance with the PCI (Payment Card Industry) Data Security Standards that are industry standards to safeguard your payment info. We will only call you if we have a question about your order or are having trouble processing your credit card. We will never give out your phone number to anyone other than the shipping carrier who may need to call you to complete the delivery. We promise we won’t write your number on the bathroom stall in the bus station. Scout’s Honor.
Q. Is my information safe?
A. Absolutely. We take our customers privacy seriously. Have a look at our Privacy Policy for more details. All of your information is encrypted so the only people who can see your details is you and me.
Q. Do I have to pay taxes?
A. The answer is “no” for everyone outside of California. Orders shipped within California will be charged 9% sales tax.
Q. What is the Birthday Club?
A. Our Birthday Club can help you keep track of everyone’s birthdays! Just input the name and birthday of your kids, grandkids, nieces, nephews, or anyone you know who likes to play. One month before their birthday, you will receive a reminder email with recommendations and a special offer. You must sign up for the Birthday Club and add the name and birthday at least 30 days before the date, to allow time for processing.